Book a Repair

The Repair Cafe is postponed due to the current restrictions so please do not book any items in for the time being.

Is it worth considering a repair?
Below is a list of common items we see. Please check to see if there is an easy fix you can do yourself on your item to save having to bring it in.

Please note some items are more challenging for us to fix, such as microwaves, so it may not be worth booking it in.

We are, however, always happy to look at items or provide advice on these items, but please bear in mind that we are unlikely to fix them.

Clothing repairs
Please ensure any clothing items are clean.

Item Advice
Zip needs replacing Please remove the old zip and bring the new zip you would like to have inserted
Leather handbags and other leather goods We don’t have the sewing equipment to repair leather items which need sewing

Equipment/appliances

Item What does it not do? Most probable causes Chances of a successful repair
Appliances powered with rechargeable batteries Does not run for very long, if at all Batteries unable to hold their charge HIGH with replacement batteries (but consider their cost)
CD/DVD Player Doesn’t detect a disc Dirty lens

Failed laser

HIGH if the lens can be cleaned

NONE if the laser has failed

Christmas lights Some don’t light up Broken lamps

Broken wires

HIGH with replacement lamps – but very time consuming to find the offending lamps

HIGH with broken wires

Food mixer Won’t run Broken plastic interlock HIGH        with a replacement part
Hairdryer Works intermittently Broken mains cable HIGH most cables can be repaired or replaced
Lawnmower Works intermittently Broken mains cable HIGH most cables can be repaired or replaced
Microwaves The chances of repairing microwaves are very slim. These usually exhibit electronic component failures. We do not carry a range of components or the more sophisticated tools required to make an accurate diagnosis.
But we’re happy to provide advice – please put as much information as possible on the booking form and we can advise whether or not we think it’s worth bringing in.
Mobile devices Don’t charge Broken cable or broken charger HIGH with replacement cable or charger
Mobile devices Cracked/broken screens We are unable to repair/replace mobile phone screens at the Repair Cafe. We do not have replacement screens as there are so many phones and screen types. There are plenty of High Street shops who can do this.
Paper shredder Fails to run Cutters jammed with paper HIGH when jammed paper is removed
Printer The chances of repairing printers are very slim. These usually exhibit electronic component failures. We do not carry a range of components or the more sophisticated tools required to make an accurate diagnosis.
There are a couple of exceptions as outlined below.
If in doubt, complete the booking form with as much information as possible and we can get back to you with whether we think it’s worth bringing in
Printer Nothing printed Dried up print head HIGH with replacement cartridge

LOW with replacement ink tank

Printer Powers up, but just shows an error code. Nothing printed. Mechanism jammed

Waste ink tank full

HIGH if the mechanism can be unjammed

LOW if the waste ink tank is full.

Table lamp No light Broken switch

Broken cable

Broken lampholder

HIGH with replacement parts
Toaster Won’t stay down Dirty electrical contacts, broken element HIGH if dirty contacts

NONE if broken element

TVs The chances of repairing TVs are very slim. These usually exhibit electronic component failures. We do not carry a range of components or the more sophisticated tools required to make an accurate diagnosis.
But we’re happy to provide advice – please put as much information as possible on the booking form and we can advise whether or not we think it’s worth bringing in.
Vacuum cleaner Doesn’t suck very well Blocked filters HIGH with replacement filters
Vacuum cleaner Won’t run after producing a burning smell Motor has failed NONE motor is 90% of the cost of a new cleaner
Vacuum cleaner Works intermittently Broken mains cable HIGH most cables can be repaired or replaced

Completing the booking form is essential, due to our restricted capacity (covid restrictions) only 1 item per customer per booking. The most important aspect is what the problem is and what you have done to try and rectify it. An email confirming the next Repair Cafe date and your appointment will be sent to you. We look forward to seeing you at the Repair Cafe.

If you do not want to book an appointment but want to connect with us or speak to one of our repairers, you can find our contact details here.

Strict covid precautions have to be adhered to: 

  • Booking form must be completed and arrival time agreed prior to the repair café day
  • Face masks essential for everyone    
  • Everyone to use hand sanitiser at entrance   
  • Fixed pre-booked appointment time 30-minute slots – time to repair and clean between customers
  • 1 person per repair allowed in the building
  • 1 person for refills allowed in the building at one time
  • Energy advice and switching can be offered online or at a specific time by prior booking
  • No refreshments
  • Customers must stay in porch or outside until their appointment time
  • Repair tables will be at least 2m apart
  • One-way system will be in place
  • Sanitiser wipes for cleaning surfaces

Prior to completing the form, please confirm that you have read the above table (required)
I have read the above table and think my item can be repaired

Age Group
0-2021-4041-6061+

Item 1:



Electrical Appliance
Laptop/Computer
Mobile Phone
Furniture
Clothing/Textiles
Other (please give details)

Do you require a PAT Test for this item?
YesNoDon't know

For electrical, phone or computer repairs only:

Has repair been previously attempted?
YesNo

Item 2:



Electrical Appliance
Laptop/Computer
Mobile Phone
Furniture
Clothing/Textiles
Other (please give details)

Do you require a PAT Test for this item?
YesNoDon't know

For electrical, phone or computer repairs only:

Has repair been previously attempted?
YesNo

Are you interested in energy advice and clean energy switching advice?
YesNo

We will assume your booking is for the next 1st Saturday of the month, unless you email us to the contrary.

**PLEASE NOTE THAT THIS REPAIR CAFE IS AT THE KINDER LIVING SHOW AT THE HORSHAM COUNCIL OFFICES County Hall North (Parkside), Horsham, RH12 1XH

Preferred Repair Time

10-11am11-12noon12–1pm1-2pm2-3pm3-4pm

**PLEASE NOTE THAT THIS REPAIR CAFE IS AT THE KINDER LIVING SHOW AT THE HORSHAM COUNCIL OFFICES County Hall North (Parkside), Horsham, RH12 1XH

Preferred Repair Time

10-11am11-12noon12–1pm1-2pm2-3pm

**PLEASE NOTE THAT THIS EXTRA REPAIR CAFE IS IN AT THE STEYNING FESTIVAL, NOT IN HORSHAM.

Preferred Repair Time

11-12noon12–1pm1-2pm2-3pm3-4pm

*****Unfortunately due to the Covid-19 outbreak the Horsham Repair Cafe is closed until the 6th June 2020.****

Preferred Repair Time

Electrical items and clothes repairs and energy switching (10-1pm):

10-11am11-12noon12–1pm

Please try and arrive early in your selected time slot, but be patient if the voluntary repairer has not finished the previous repair.

Tick the following box if you would like to be added to the Repair Café mailing list.

Yes please — sign me up to the mailing list

NOTE: We send out an e-newsletter once a month to inform you about Horsham Repair Café and Sussex Green Living news and events which we think will be of interest to you.

Donations are left to your discretion but as a guide the average donation is £5 for a straight forward repair whilst £10 is appropriate for a more complicated repair. Donations can be made by cash at the Quaker Meeting House and by cash or credit card at the Unitarian Church Hall. BACS details can be found here or via PayPal.

We would like you to know how we operate, so please read the Terms & Conditions, then tick the box to signify your acceptance.(Required)
I have read the Terms and Conditions

Anti-spam: | terms | privacy